Information
Policies and Terms
Pets
No pets allowed. Exceptions may be made under certain circumstances – please contact us directly when booking.
Cleaning
Children
No children aged 2-15yrs
Infants aged 0-2yrs allowed on request
For infants using existing bedding, there is no extra cost
A baby cot is available on request for $30 per night
Group bookings
Cancellations
- 100% refundable if canceled 14 or more days before the stay.
- 0% refundable if canceled less than 14 days before the stay
- 0% refundable if it’s a ‘no-show.’
- 100% refundable if canceled 30 or more days before the stay.
- 50% refundable if canceled between 14 and 30 days before the stay.
- 0% refundable if canceled less than 14 days before the stay
- 0% refundable if it’s a ‘no-show.’
Postponements
Please note that any postponements made 14 days or less prior to the scheduled check-in date may be subject to a charge of up to the full accommodation fee. We remain committed to providing exceptional service and flexibility, and we will assess each postponement request on a case-by-case basis, taking into consideration extenuating circumstances.
We kindly ask for your understanding as a postponement has the same net effect for us as a cancellation, as it is unlikely for us to fill the vacancy last minute.
Visitors
To uphold the tranquil atmosphere of La Rocher Retreat and ensure the comfort of all guests, visitors are permitted only through prior arrangement. If you plan to have guests during your stay, kindly inform our team in advance. This allows us to manage the number of individuals on the property, maintaining the peaceful environment that defines La Rocher Retreat.
Inclusivity & Anti Discrimination
At La Rocher we hold a strong commitment to fostering an environment that is inclusive, diverse, and free from discrimination. We celebrate and embrace the diversity of all individuals, whilst striving to promote equality, understanding, and unity, making our Eco Retreat an LGBTQAI+-friendly destination where love and acceptance thrive.
Damages
Guests are responsible for any damages and La Rocher Eco Retreat accepts no responsibility for property.
However, we understand that accidents happen. Should you break anything please let us know – if it’s minor, we usually won’t charge. If it’s a larger issue (e.g. appliances/electronics, furniture, buildings, ect.) we would like to agree the cost with you before you leave to avoid any issue later.
Payments
Payment can be made via Amex, Visa or Mastercard or via direct bank transfer
A 10% deposit is required at the time of booking
The balance of the accommodation fee is due 14 days before check-in date
A surcharge of 2% applies to all credit card payments
Inclusions
Free WIFI
Free parking
Free bottle of mini bubbly
Tea, coffee, milk and cereal provided
Please see our Extras webpage for add-ons to supplement your stay
Bedding Configuration
The property has 4 villas with one king bed and one sofa bed each per villa
Pool and Hot Tub
Pool and hot tub area is open 24/7
Hot tub is heated only during winter months (Apr – September) and specifically by request only. This is an eco initiative to minimize energy usage and avoid unnecessary usage if not occupied.
No Smoking
All villas are non-smoking. Designated smoking areas can be found around the property – please talk to us directly to locate these. A deep cleaning fee of up to $500 will be charged to any guest or their visitors who smoke within the villa (including the deck).
Follow us
Stay informed, get updates and special offers and be reminded of the view and vibe you experienced during your stay here.
Specials
Visit NEW SOUTH WALES
We Have Vacancy !
Escape to a piece of paradise with